Terms & Info

Terms & Conditions of Sale – Returns – Privacy Policy

1. GENERAL

   • Terms & Conditions of Sale GENERAL
     1. We/ www.namikozturk.com reserve the right to donate from sales to our designated charity, once a a sale has been made we cannot refund any or part of donation after twenty one days of customer/s order/s. We will hand over to www.justgiving.co.uk any funds collected after thirty days of customers orders. We reserve the right to collect a 3% administration fee of any order/s only if a refund should occur in addition to term 3.1.
   • 1.1These terms and conditions (“Terms”) explain your rights and obligations in relation to this web site located at www.namikozturk.com (“Site”) and any goods purchased through this Site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.
   • 1.2This Site is operated by Namik Ozturk(“we”, “our” or “us”). Our Registered Office is: in Welwyn Garden City, Hertfordshire, United Kingdom and is available upon request via email for business purposes only. Requestees will first be checked via credible means. We reserve the right to refuse this request. Companies or persons should first make contact using the appropriate email address in our contact link. 1.3We may change the Terms at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you are bound by the new terms.

2. USE OF THE SITE

   • 2.1The content of and copyright in the Site is owned by or licensed to us. Any other use must be with our prior written permission.
   • 2.2We reserve the right to suspend, restrict or terminate your use of this Site at any time.

3. PURCHASING FROM US

   • 3.1The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes tothe advertised goods prior to despatch of such goods. If you are unhappy with these improved, altered or modified goods you may inform us within 7 days, starting on the day after the goods are delivered to you. In order to receive a refund, the goods must be returned in their original unused condition and with all packaging in tact, together with your receipt. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. An administration fee of £15.00 per canvas panel will be charged for all returns for refund. (Please note: The administration fee will only be charged if the item is not faulty, or doesn’t differ significantly from the advertised goods.) Please see our specific Delivery & Returns policies which forms an additional part of these ‘Terms and Conditions of Sale’.
   • 3.2Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.
   • 3.3By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).
   • 3.4We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order.
   • 3.5All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

4. PRICING

   • 4.1All prices are in British Pounds and include Value Added Tax where applicable. We reserve the right to adjust the VAT element if this changes from 15%. The cost of transporting goods (“Carriage & Insurance Costs”) are as set out within our Delivery & Returns policies and are based on the shipping location. These Carriage & Insurance Costs shall be added to the price to be paid by you.

5. DELIVERY

   • 5.1We aim to despatch goods within 2-3 days from receipt of your order and deliver goods to you within 1 working day from despatch, however we cannot give an exact delivery date or time of day. If we are unable to deliver the goods within 30 days of receiving your order, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.
   • 5.2Please see additional information contained within our Delivery & Returns policies which forms an additional part of these ‘Terms & Conditions of Sale’

6. DAMAGED OR DEFECTIVE GOODS

   • 6.1You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before using the item and refer to our Delivery & Returns policies for instructions on how to return an item.
   • 6.2It should be noted that it is possible on darker prints to experience some minor cracking in the canvas at the extreme edges where it is stretched over the frame. This is a natural defect in the material and is unavoidable. We will consider any claim for excessive cracking on its merits and will do our utmost to satisify any complaint made.

7. LIMITATION OF LIABILITY

   • 7.1WE DO NOT LIMIT OUR LIABILITY TO YOU FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.
   • 7.2ALL REASONABLE EFFORTS HAVE BEEN MADE TO TRY TO ENSURE THAT THE INFORMATION CONTAINED ON THE SITE IS CORRECT AND UP TO DATE. HOWEVER, WE CAN NOT GUARANTEE THIS IS THE CASE AND WE SHALL NOT BE LIABLE FOR INACCURACIES OR FOR YOUR RELIANCE ON INCORRECT OR OUT OF DATE INFORMATION. WHILST WE WILL TRY TO TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL DETAILS, WE CANNOT GUARANTEE THE SECURITY OF ANY DATA YOU DISCLOSE ON-LINE AND WILL NOT BE RESPONSIBLE FOR ANY BREACH OF SECURITY UNLESS THIS IS DUE TO OUR NEGLIGENCE. WE DO NOT HAVE ANY LIABILITY TO YOU ARISING OUT OF YOUR USE OR INABILITY TO USE THE SITE. WE WILL NOT BE LIABLE TO YOU FOR ANY UNFORESEEABLE LOSSES.
   • 7.3WE WILL BE EXCUSED PERFORMANCE OF ANY OF OUR OBLIGATIONS IF CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL OR BEYOND THE REASONABLE CONTROL OF OUR SUPPLIERS, INCLUDING WITHOUT LIMIT INDUSTRIAL DISPUTES, WAR, FLOOD AND CHANGES IN LEGISLATION.
   • 7.4SAVE AS SET OUT IN CLAUSE 7.1, OUR LIABILITY TO YOU FOR:
   • 7.4.1DAMAGE TO PHYSICAL PROPERTY CAUSED BY OUR NEGLIGENCE OR BY THE GOODS SHALL NOT EXCEED £5,000 PER EVENT OR SERIES OF CONNECTED EVENTS;
   • 7.4.2SUBJECT TO CLAUSES 7.1 AND 7.4, THE AGGREGATE OF ALL CLAIMS ARISING IN CONNECTION WITH THE GOODS (WHETHER DUE TO BREACH OF CONTRACT, OR NEGLIGENCE, OR OTHERWISE) SHALL NOT EXCEED THE PRICE PAID BY YOU IN RESPECT OF THE GOODS THAT ARE THE SUBJECT MATTER OF THE CLAIM IN QUESTION.
   • 7.5EXCEPT AS SET OUT IN PARAGRAPH 5 ABOVE OR AS OTHERWISE SET OUT IN THIS AGREEMENT, WE DISCLAIM ALL TERMS, CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED) TO THE EXTENT PERMISSIBLE BY LAW.

8. COPYRIGHT FOR PHOTO TO ART ORDERS

   • 8.1It is the sole responsibility of the customer to ensure that any image that they present for transformation into a print is copyright free or that the customer owns the copyright themselves. We will take no responsibility for any breach of copyright howsoever caused through printing an image supplied by a customer. We reserve the right to refuse to print any image which the customer does not own the copyright of, or have not gained permission to use or is offensive/indecent in any way.

9. OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE

   • 9.1Any personal details you provide to us are kept and processed in accordance with our Privacy Statement.
   • 9.2This Site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.
   • 9.3We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.
   • 9.4If any section of the Terms are held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.
   • 9.5This agreement between us is personal to us and no other person who is not party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).
   • 9.6The Terms are the entire terms and conditions between us in relation to your use of this Site and any purchase made over the Site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.
   • 9.7The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.
   • 9.8If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us if you wish to cancel within 7 days, starting on the day after the goods are delivered to you. This policy does not apply to products such as ‘Your Image on Canvas’ or custom size prints not listed on our website, as these are made specifically to customer requirements. If you choose to cancel then the goods must be returned to us in their original unused condition and with all packaging in tact, together with your receipt. Please note that an administration fee of £15.00 per canvas panel will be charged for all returns. This will not be charged if the goods are found to be faulty. Carriage & Insurance Costs can only be refunded if the goods are faulty. Please refer to our Delivery & Returns Policy’ for full details on how to return an item

   • Returns

     At www.namikozturk.com. we want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy:

   • Returns

     The following is details on our returns policy:

     • You can return all goods (except custom sized products not listed on our website or made to order products such as ‘Your Image on Canvas’) and receive a refund, if you do so within 7 days from the date of delivery. All items must be returned with a Returns Authorisation Number (RAN), details of how to obtain a RAN are contained below. Unless the goods are found to be faulty, an administration charge of £15.00 per canvas panel will be made, in order to cover administration, re-stocking and the original delivery/handling of your order. This charge will be deducted from any refund due. Please note that the goods must be returned in their original unused condition and with all packaging intact.
     • We request that all goods are returned within 7 days of the date of your request for an Returns Authorisation Number.
     • If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs (full refund available only on faulty goods), providing the goods are returned to us within 7 days from the date of delivery.
     • We strongly advise all customers to check products thoroughly upon delivery before hanging on a wall.
     • www.namikozturk.com will not accept returns for any non-faulty items (after 7 days) or items that have been used e.g. the hanging kit has been fitted.
     • In all circumstances you must contact us first email:  in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). We reserve the right to refuse returns if this procedure is not followed.
     • Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ below before returning goods.

   • Exchanges

     The following is details on our exchange policy:

     • If the item ordered is not what you expected and an exchange is required, this can be provided but a delivery charge will be incurred. If you want to exchange the item for an alternative one, please contact us initially to obtain a Returns Authorisation Number (RAN) and to ensure that the item you need is available. Please note the goods must be in their original condition and with all packaging intact, as we cannot exchange used goods. Please see ‘Returns’ section above for specific conditions. A delivery charge will be incurred for sending out any new goods. Our Exchange policy does not apply to custom sized products not listed on our website or made to order products such as ‘Your Image on Canvas’.
     • All exchanges are offered subject to product availability and the customer will incur any shipping costs for such exchanges.
     • Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.
     • Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ below before exchanging goods.

   • How to Return or Exchange an Item

     The following are details on how to return or exchange an item:

     • In order to facilitate the return of your items you must contact us first in writing, email:  in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). This must be be done within 7 days of receiving your order. We reserve the right to refuse returns if this procedure is not followed.
     • Please ensure that you enclose your original invoice with the items you are returning along with a note giving the reason for the return or the exchange. Please then wrap the package safely and securely with the original packaging received and send it to the address below. In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging intact. The address to send all of your returns and exchanges to is: www.catchincolour.co.uk Walnut Studios Greenhills, Tilford Road Farnham, Surrey GU10 2DZ
     • The Returns Authorisation Number should be written on your original invoice and on the return-shipping label.
     • For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by www.namikozturk.com.

   • Refunds

     The following is our refund policy:

     • All items must be returned to us following the guidelines and conditions above before a refund or replacement is issued.
     • Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit/debit card excluding shipping charges and less an administration fee of £15.00 per canvas panel unless faulty (please see above). As previously stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

   • Cancelling an Item

     Our procedure and policy for item cancellelations is as follows:

     • Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been used, not in its original condition or without all its packaging. This policy does not apply to products such as ‘Your Image on Canvas’ or custom size prints not listed on our website, as these are made specifically to customer requirements.
     • To cancel this contract, please enquiries@namikozturk.com giving the reason for the return as “Contract cancellation”. Please package the relevant item safely and securely in the original packaging and send it to us with the original invoice so that we receive it within seven working days of the date that the item was delivered to you. The return address is: 23 Leydsown Welwyn Garden City Hertfordshire AL7 2PY
     • For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by www.namikozturk.com. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
   • This Delivery and Returns policy does not affect your statutory rights as a consumer. If you have any further questions on our Returns Policy please email us or telephone us 01707339651

   • Our Privacy Statement

     General

     This privacy statement sets out how www.namikozturk.com (“we” “us” or “our”), who operate this web site located at www.namikozturk.com (“Site”), use the information you give us. We may change this privacy statement at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement. We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.

   • What We Collect

     We may collect the following information:

     • Where you request a catalogue or order products, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information.
     • We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

   • What Do We Do with the Information We Gather?

     We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons:

     • internal record keeping;
     • analysis purposes to develop and improve our products and services;
     • to allow our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;
     • to administer any prize draws or competitions you might enter;
     • from time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail.
     • for the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party; or
     • to pass to anyone whom we transfer our rights or obligations to under our Terms (such as subcontractors and couriers).

   • Who We Share the Information with and Your Choices

     When you use this Site and have not advised us to the contrary, you are agreeing that we may use your information for the purposes set out in this privacy statement.

     We may pass information about you to the following, who may use it for the same purpose as set out above:

     • to other divisions of www.namikozturk.com
     • to employees and agents of to administer any accounts, goods/services provided to you by www.namikozturk.com now or in the future;
     • to agents who profile your information to allow us to tailor the goods/services we offer to your needs; and
     • to other organisations for the administration of any competitions/prize draws which you enter.

   • Our Marketing

     Unless you say otherwise, we may use your information to contact you about special offers, goods and services.

     You may change your mind at any time by writing to us at: enquiries@namikozturk.com

   • Other Web Sites

     Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

   • How We Use Cookies

     A cookie is a piece of text that asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. We currently only use “session cookies” on this Site. These are temporary and are automatically deleted when the browser is closed.

     A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. If you decline cookies completely, you may not not be able to shop on this site. You can delete the files that contain cookies – those files are stored as part of your internet browser.

   • Further Information

     If you require further information or have any queries in connection with this privacy policy then please contact us.